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FAQs
1. How to place an order from the website?
To place an order, select your product, add it to the cart, and follow the checkout process.
2. What are the different modes of payment available, and can payment be made through cash?
We accept debit/credit cards, UPI, net banking, and COD (where applicable).
3. I am not able to complete the payment. What should I do?
Please retry with a different mode or contact support at help@butterflyEvents.com.
4. In which cities do you provide song dedication service “Floral Notes”?
This service is currently available in select metro cities only.
5. Can I place an order for delivery outside of India?
Currently, butterflyEvents delivers only within India.
6. How can I check if butterflyEvents provides delivery services in my city?
Use the pincode checker on the product page to confirm delivery availability.
7. The place I want to deliver my order to is not there in the listed cities. Can I still try for order delivery?
You can contact our support team, and we will try to accommodate your request.
8. Will I be charged extra shipping charges?
Shipping is free for most products. Extra charges, if any, will be shown at checkout.
9. Do you also deliver on Sundays and public holidays?
Yes, we offer delivery on Sundays and major public holidays.
10. What about any discount on bulk orders?
Yes, we offer special discounts for corporate and bulk orders. Contact us for a quote.
11. What is the benefit of setting up an account on butterflyEvents?
You can manage orders, track deliveries, and get exclusive offers.
12. How will I know if my order has been delivered?
You will receive an SMS and email once your order is delivered.
13. Is it possible to cancel my order, and if so, what is the procedure?
Yes. You can cancel before dispatch by contacting our support team.
14. Is butterflyEvents on Facebook?
Yes, follow us at facebook.com/butterflyEvents for updates and offers.
15. Can I order a customised bouquet for my loved one?
Yes, we offer custom arrangements. Contact support to assist you further.
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